360 degrees local, regional and international
 experience in the healthcare industry

Professional Journey

EXPERTISE:

  • Advisory and Consultancy
  • Startup and company restructuring
  • Forensic operational and financial audit
  • Strategic planning
  • Quality Management
  • Project Management
  • Business and Financial Plan Development
  • Risk Management
  • Actuarial studies
  • Sales and Marketing
  • Delivery Cycles, Policies, Protocols, Processes and KPIs
  • Revenue cycle management
  • Crisis Situation management
  • Performance Improvement
  • MEP engineering and technology 

SKILLS:

  • Have a robust and business-focused approach to create value in any company.
  • Ensure that everything works to the highest possible professional quality standards.
  • Possess an international, regional and local proven track record in senior management.
  • A charismatic but pragmatic transformational leader.
  • Proven ability to identify new business opportunities and adapt to emerging market changes.
  • Emotionally intelligent, maintain close relationships with external bodies.
  • Sharp evaluation and decision-making.
  • Enterprising and creative thinker, with a commercial eye and exceptional financial acumen. 

QUALIFICATIONS:

  • PhD - Human Resources
            University of Cumbria – UK 2002
  • MBA - Management Studies
             University of Cumbria – UK 1989
  • MSc - Electronics
            University of Cumbria – UK 1987
  • BSc Electronics
             University of Quebec – Canada 1984
  • TS Electronics
           Lebanese University of technology – Lebanon 1981
  • Flight Engineer ICAO
            International Civil Aviation Center - Lebanon 1979

CERTIFICATES:

  • Introduction to Artificial Intelligence
            Great Learning Academy 2024
  • Financial Modeling & Valuation Analyst (FMVA)
             Corporate Financial Institute (CFI) 2020
  • Waste Management
            World Health Organization 2020
  • Health Cluster Coordination
            World Health Organization 2020
  • Severe Acute Respiratory Infection (SARI)
  • Treatment Facility Design (English and Arabic)
             World Health Organization 2020
  • Operational planning guidelines and COVID-19 partners platform to support country preparedness and response
               World Health Organization 2020
  • Infection prevention and control for COVID-19
                 World Health Organization 2019
  • Leadership communication with impact
                INSEAD Business school 2019
  • 7408 - Power Generation_14323659
                360training / USA 2018
  • 7411 - Combined Heat and Power Systems
               360training / USA 2018
  • Associate Certified Coach
               International Coach Federation/ USA 2018
  • Healthcare Financial Management Association
              Certified Healthcare Financial Professional/ USA 2018
  • Business Ethics – Advanced Ethical Leadership
              360training / USA 2018
  • OSHA and OSH Act
              360training / USA 2018
  • ICD10 Medical Coding
              360training / USA 2018
  • Pulmonary function laboratory
              Cosmed – Roma / Italy 2001
  • High frequency mammography units
             IMS – Bologna / Italy 1996
  • Ultrasound color Doppler
               General Electric – Paris / France 1989
  • Nuclear Medicine- Gamma Camera
              Thomson CGR – Paris / France 1987
  • X ray tubes technology
              Thomson CGR – Paris / France 1986
  • Senior Management
               Thomson training center – Montreal / Canada 1985
  • O.R. radiology units
               GEM Benelux – Loncin / Belgium 1984
  • High speed medical cameras
              Thomson CGR – Baltimore / USA 1984
  • Quality control in cardiovascular imaging
                Thomson CGR – Baltimore / USA 1983
  • Medical engineering
               Thomson training center – Montreal / Canada 1982
  • Computed tomography (scanner)
                 Thomson CGR – Paris / France 1981
  • O.R. sterilization units
                Subtil Crepieux – Lyon / France 1981 

SEMINARS & WORKSHOPS:

  • Anti-trust training program 
           Allianz Group       2014
  • Team Building- Developing High Performance Teams
            Routes Business Training Center - Lebanon 2011
  • Lateral thinking
          LMA- Lebanon 2007
  • Project Management
          APAVE- Lebanon 2006
  • Evacuation and fire fighting
          Civil Defense - Lebanon 2005
  • Quality and Accreditation
          Syndicate of Private Hospitals- Lebanon 2004
  • Hospital Information System (HIS)
          Oracom- Lebanon      2004
  • Buildings infrastructure security
            APAVE- Lebanon 2003
  • Conflict management
          Quebec University Overseas- Lebanon 2003
  • Creativity
         Quebec University Overseas- Lebanon 2002 

ACTIVE ROLES:

  • 1- Panelist 
               USEK Holly Spirit University Kaslik-Lebanon 2015
  • 2- Member of the National Accreditation Committee
                Ministry of Health- Lebanon 2004 - 2006
  • 3- Member of the Lebanese Standard Association
                Ministry of Health- Lebanon 2001 - 2006
  • 4- Jury Member in University graduation Committee
                 University of Quebec- Chicoutimi 2003 - 2016
  • 5- Member of Joint National Committees (LOP, ACAL, NSSF)
                 Lebanese Government- Lebanon 2000 – 2006
  • 6- Board Member of the Syndicate of private hospitals
                 Lebanon 1995 - 2006 

WORK EXPERIENCE

Health Gates LLC – Saudi Arabia
CHIEF EXECUTIVE OFFICER
 March 2016 – May 2023

Achievements:
- Business and Financial planning
- HR strategic planning,
- Creation of Company Operation Manual
- Articulate and set Policies and Processes for all exploitation levels
- Business development and Marketing engagement
- Secure the first Mega project within 5 months of startup
- Handle designing, building and operating a network of primary care facilities (1600m2 each) starting by 2 pilots to optimize processes and lock corporate memory with aim to replicate the same standard reaching 20 clinics in 7 years
- Restructure and operate 3 facilities of 250 beds total offering mental health and addiction rehabilitation services.
- Set business requirement and establish an IT company that offer full Healthcare IT solution (EMR + ERP)
- Establish a company specialized in healthy food that serve, public, medical providers and home care patients.
- Join venture with Altra Capital a UK company specialized in PPP settings and handle consultancy and business modelling in the MEA region in healthcare as well in food and green energy sectors.  

ITN Holding - Lebanon
CHIEF EXECUTIVE OFFICER
July 2014 - Feb 2016



Working as CEO with full-fledged and exclusive authority for a Holding of three companies focused on insurance business, brokerage firm and TPA.
Restructuring all companies along with the successful day to day running of all aspects of the business with focus on consolidated results

Duties:
• Restructuring all four companies of the Holding according to 5 years developed and approved by the Board of Directors strategic plan
• Responsible for all aspects of human performance issues.
• Responsible for all Project Management controls.
• Chairing monthly meeting with Directors and Supervisors.
• Creating, rolling out and securing corporate memory through proper articulation of policies and processes fostering expansion in the MENA region through Know-How export
• Supervising daily operation with direct handling of outsourced services mainly reinsurance and IT

Achievements:
• Set 5 years strategic plan
• Implement IT online solution for all Holding' companies and all business aspects with savings in 5 digits.
• Articulation of all policies and processes.
• Standardization leading to optimized performances.
• Full restructuring based on staff objective assessment and foreseen goals.
• Set 5 years sales strategic plan.
• Decrease loss ratio performances by 40 points 

Lebanese German University – Lebanon
ASSISTANT PROFESSOR
UNIVERSITY COUNCIL MEMBER
September 2010 – Feb 2016


Duties:
• Teach 6 different courses (Healthcare economics, Strategic Planning, Quality and Accreditation, Insurance and NSSF, HR management and Hospital management).
• Student’s orientation and mentoring.

Achievements:
• Setting the syllabus and structure of a Master Degree Program in Hospital Management, taught for the first time in Lebanon. 

NEXtCARE Lebanon – Lebanon (Allianz Group)
GENERAL MANAGER
 June 2008 – June 2014


Working as G.M. for a leading international TPA Company – Division of Allianz, responsible for the successful day to day running of all aspects of the business.
Ensuring delivery of high-quality projects always within time, cost and quality parameters.

Duties:
• Formulation of company direction and strategy.
• Developing strategy & mission and carrying it through with confidence & vigor. Responsible for all aspects of human performance issues.
• Working on full development lifecycle projects.
• Negotiating legal contracts.
• Budgetary forecasting.
• Responsible for all Project Management controls.
• Producing informative, well-organized presentations for senior management.
• Chairing monthly meeting with Directors and Supervisors.

Achievements:
• Secured a sustained compound annual growth rate (CAGR) of 27% over the last 5 years
• Attained market leadership in Lebanon.
• Best score of employee satisfaction survey across the MENA region (performed by independent surveyors).
• Business solution Development for untapped market segments 

MedNet Network Clinics– Lebanon
GENERAL MANAGER
November 2006 – May 2008

Duties:
• Managing all business aspects of an insurer and same time provider within 11 specialized clinics delivering primary healthcare.
• Developing new strategy.
• Working on full development & application of new concepts (Gate Keeping, HMO).

Achievements:
• Opening of 6 new clinics.
• Gate keeping concept application to 70% of MedNet beneficiaries.
• Dental services development to reach 80% of MedNet beneficiaries.

Centre Hospitalier de BHANNES– Lebanon
CHIEF EXECUTIVE OFFICER
June 1992 – November 2006

Duties:
• Day to Day Management of all business aspects of a hospital.
• Restructuring of all Departments.
• Developing new services.
• Automation introduction.

Achievements:
• Transform a small hospital of 40 beds into a multidisciplinary center of 420 beds.
• Build a solid name in the Lebanese market.
• Secure substantial growth moving from a yearly turn-over of $400K to $16M.
• Achieve a high standard rehabilitation center with a unique service in Lebanon (dynamic water therapy).
• Won the highest score for Management in Hospital accreditation performed by an Australian accreditation team
• Introducing and implementing of a professional HIS system.  

General Electric Healthcare– Canada
GENERAL MANAGER - NATIONAL SUPPORT ENGINEER
TRAINING INSTRUCTOR
January 1982 – November 1989


Duties:
• Head of the X-ray tube divisions in Canada and France, (over $600M investment).
• Responsible of: R&D, production and maintenance departments.
• Delivering products nationally as well as internationally.
• International scientific and technical supports.

Achievements:
• Invention contribution to two new models of tubes for Mammography and cardiac catheterization labs.
• Sustained CAGR of 19% over working period
• Processes reengineering of X-ray tubes Dept. reflecting 7 digits’ annual savings.
• Identified as crisis solver having saved substantial penalty amounts.
• Teaching and graduating more than 150 students in GE training center. 

American Underwriters Group– Lebanon
SENIOR CONSULTANT
June 1999 – May 2004


Duties:
• Assisting Board of Directors in company restructuring.
• Setting company mission, vision and strategic plan.
• Direct support to business development department.

Achievements:
• Building a solid name in the Lebanese insurance community.
• Growing to #1 in Lebanon with 240,000 private insured beneficiaries 

Contact Dr. Marcel 

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